Specialists in copy and print solutions

Broken Material (RMA - Return Merchandise Authorization)

Whenever the customer receives a defective product, he/she must complete and submit the RMA form, available for donwload on our website, and email logistica@assisminho.com.

Only products that have a malfunction upon arrival to the customer, that do not have broken parts, that are within the expiry date and that keep the original outer box of the brand are accepted. The customer must keep the invoice and/or proof of purchase of the product (either on paper or digital format).

To complete the fault exchange (RMA) exchange form correctly, the customer must enter only one reference per RMA request, provide relevant information and attach proofof printing, photos or videos demonstrating the alleged malfunction (in the case of faults related to cartridges or toners).

The response to your RMA request will be sent by email. In case of approval, the customer has 7 days to ship the defective goods to our facilities. After this period, the process will be automatically annulled. The product to be returned must be shipped with the RMA number clearly visible on the outer packaging, which must not be the product."

Assisminho only accepts material whose return request has been explicitly approved and which is properly identified with the RMA number assigned to it. Whenever the fault reported by the client is proven, Assisminho will exchange the material to resolve the RMA process.

It should be noted that the authorisation of the RMA application does not necessarily imply its acceptance, which is subject to the examination of the conditions under which the product in question is located, as well as subsequent approval by the manufacturer. This whole process can take up to about 1 month.

Products with signs of misuse, recycling and changes to the original product will not be accepted, the same will happen with consumables with signs of use greater than 30%.

The customer has 30 days to collect material sent that does not agree with the approval of RMA, being considered abandoned and forwarded for recycling at the end of this period.


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