Prior to the formalization of the purchase of any of the products offered by Assisminho, the customer/user must record the data and information necessary for the opening of a reseller form. After approval as a reseller, the dealer will have access to the resale area where you can formalize orders.
Product prices are shown in euros and do not include VAT. The amounts indicated are exclusive for purchases made through this website.
The availability of the products presented on the website is limited to the existing stock at any given time. Prices and other descriptions are subject to change without notice, including stock replacement.
All deliveries are made by our carriers at the address indicated by the customer, upon signature of the respective transport guide, and the invoice is delivered together with the goods.
Ownership of the products is transferred to the customer with full payment of the price of the product and other amounts due. The risk of loss of the products is transferred to the customer with the delivery of the goods.
If the customer wishes to have his order shipped through an operator of his/her choice, he/she must put this information in the order observation field. The payment of any expenses relating to this shipment is the sole responsibility of the customer.
At the time of delivery of the products, it is the responsibility of the customer to inspect the quantitative and qualitative inspection of the delivered volumes, and it is mandatory to register any anomalies in the respective delivery document. If there is no possibility of carrying out this inspection, the customer is implicitly accepting it as free of accidental damage. If in doubt, we suggest that you sign the transportation guide with the observation of "subject to conference".
Fig. 01 - Deliveries and shipping costs - conditions and prices:
|Mainland Portugal||Less than 100€ +VAT||Up to 30kg||Until 17:00||Next business day||Chronopost||9.00€ +VAT|
|More than 100€ +VAT||6.00€ +VAT|
|More than 100€ +VAT||from 31kg to 100kg||24h to 48h|
|-||Pallet shipping||36.00€ +VAT|
(Per pallet subject to confirmation)
|Our Facilities||-||-||-||Morning 09:00 to 12:30|
Afternoon: 14:00 to 18:30
|Portugal - Islands|
(Azores and Madeira)
Assisminho guarantees the conformity of products sold under the law, which benefit from the manufacturer's warranty. This warranty, for new products, varies depending on the manufacturers and the type of products, and can be increased if the customer so wishes. For used products, we provide a 30-day guarantee, whereas for generic (compatible) products, the guarantee is 90 days.
The guarantee of products marketed by Assisminho does not cover
If the products received do not comply with the invoice, the customer must alert assisminho within a maximum of three days from the date of receipt of the order, in order to be able to exchange them.
With regard to returns, products may only be returned after a preliminary and written agreement by Assisminho. The returned products must be addressed to Assisminho and the shipping fees will be borne by the customer. The returned products must be in perfect condition and carefully packed in their original packaging, with all accessories and without any modification in their references or in their serial numbers. Your labels should be intact.
Returns for special product orders from specific orders made by the customer are not accepted.
Only products that have a malfunction upon arrival to the customer, which do not have broken parts, which are within the expiry date and that keep the original outer box of the brand, are accepted. The customer must keep the invoice and/or proof of purchase of the product (either on paper or digital format).
To complete the fault exchange (RMA) exchange form correctly, the customer must enter only one reference per RMA request, provide relevant information and attach proofof printing, photos or videos demonstrating the alleged malfunction (in the case of faults related to cartridges or toners).
The response to your RMA request will be sent by email. In case of approval, the customer has 7 days to ship the defective goods to our facilities. After this period, the process will be automatically annulled. The product to be returned must be shipped with the RMA number clearly visible on the outer packaging, which is not to be the product's.
Assisminho only accepts material whose return request has been explicitly approved and which is properly identified with the RMA number assigned to it. Whenever the fault reported by the client is proven, Assisminho will exchange the material to resolve the RMA process.
It should be noted that the authorisation of the RMA application does not necessarily imply its acceptance, which is subject to the examination of the conditions under which the product in question is located, as well as subsequent approval by the manufacturer.
Products with indications of misuse, recycling and changes to the original product will not be accepted, as will consumables with signs of use greater than 30%.
The customer has 30 days to collect material sent that does not agree with the approval of RMA, being considered abandoned and forwarded for recycling at the end of this period.
All data and content sands of the site, including distinctive trade signs, are the exclusive property of Assisminho or third parties and, as such, are protected by law.
Assisminho assumes no responsibility for any errors published on the site, including photo errors. Some of the images used are indicative and may not correspond exactly to the product in question. Assisminho makes every effort to ensure the accuracy and compliance of the site, reserving the right to freely change the contents of the same, at any time and without notice.